Purpose

The General Terms and Conditions of Online Sale govern the sales made by PT Iwan Tirta through IwanTirtaBatik.com of IWAN TIRTA PRIVATE COLLECTION products (hereinafter the “Products” or “Product”) to you (hereinafter the Client). All Clients wishing to make a purchase from the website represent and warrant that they are not acting on a commercial basis, that they are not a minor and have full legal capacity or are authorized by a parent or guardian. The General Terms and Conditions of Online Sale can change and be subsequently amended by IWAN TIRTA PRIVATE COLLECTION; the respective applicable General Terms and Conditions of Online Sale shall be applied when an order is placed. Therefore, the Customer should consult the General Terms and Conditions of Online Sale on a regular basis so the Customer is aware of the version applicable when placing orders.

Product Features and Availability

Product Features

The essential features of the Products offered for sale on IwanTirtaBatik.com are described on the Product page. All products are unique and available in one piece only. Due to the computer processing of images and in spite of the care taken in producing our Product pages, the colors of Products shown on the website may be slightly different from their actual color. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the site.

Product Availability

Subject to their availability, Products offered for sale together with their prices shall be valid as long as they are accessible on IwanTirtaBatik.com. If a Product becomes unavailable after placing the order, the Customer will receive immediate notification by email to the address provided for the order, and if the Customer credit card or debit card (the “Customer Card”) has been charged, a reverse authorization will be placed on the Customer Card. If by any chance the Customer Card is charged, the full amount charged will be reimbursed to the Customer Card used as payment no later than thirty (30) days from the date of the payment. Please allow up to three (3) to six (6) business days for this transaction to post to the Customer credit Card and one (1) to two (2) billing cycles for it to be reflected on the Customer Card statement.

Prices and Prohibition on Reselling

The prices displayed on IwanTirtaBatik.com are in Indonesian Rupiah and are intended to be valid and effective only in the Republic of Indonesia. The prices displayed includes applicable taxes for deliveries within the Republic of Indonesia. Prices listed on product pages are for informational purposes only, and may be changed by IWAN TIRTA PRIVATE COLLECTION at its own discretion without notice. In the event a product is listed at an incorrect price, IWAN TIRTA PRIVATE COLLECTION has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or the Customer Card charged. If Customer Card has already been charged for the purchase and the order is canceled, IWAN TIRTA PRIVATE COLLECTION will issue a credit on the Customer Card. Clients may not purchase any item from this site with the intention for resale by themselves or any other person and may not resell any item purchased from this site. The information on this site does not constitute a binding offer to sell products described on the site or to make such products available in your area. IWAN TIRTA PRIVATE COLLECTION reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in its sole discretion, even after the receipt by Customer of an order confirmation or after Customer Card has been charged.

Accounts & Orders

Setting up an Account

The Customer can browse the shop freely but will be required to set up an account in order to make a purchase from IwanTirtaBatik.com. The Customer can monitor the progress of the order, access the Customer’s order history, and utilize services reserved for Customer account holders for a faster checkout. An account can be setup prior to making a purchase by choosing the “My Account” button at the top of the screen or from the shopping cart after clicking “Checkout”. The Customer must complete the fields on the as this information is mandatory and necessary. The Customer agrees to provide full, accurate and up-to-date information and to change any details that become obsolete or incorrect at a later date. Any details or information that is offensive, illegal, incorrect, misrepresented, representing a public order offence or moral issues must not be used in the context of setting up an account.

Placing an Order

Once the Customer has selected the size, color and quantity of the Product or Products the Customer wishes to order, the Customer must choose “Add to Bag” on the product page to confirm the selection. The contents of the shopping bag can be viewed at any time by clicking "Shopping Bag” which appears at the top right corner of each page on IwanTirtaBatik.com.

The Customer may edit/delete some or all of the Products in the shopping bag at any time by clicking on “edit” or “remove” in the shopping bag. The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order. Once the required order information is completed, the Customer will be directed to the payment page to finalize the order. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.

Order Cancellation

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Payment

IWAN TIRTA PRIVATE COLLECTION accepts all major credit cards and bank transfer as methods of payment.

Shipping

IWAN TIRTA PRIVATE COLLECTION offers Free Shipping for all order delivered domestically. For international orders, a nominal fee may apply.

We work closely with our shipping partner to ensure timely delivery of the orders.

If information relating to recipients is incorrect, IWAN TIRTA PRIVATE COLLECTION may not be held liable for any delay or failure to deliver an order.

Delivery Period

Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from IwanTirtaBatik.com include 1-2 business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. i.e. FedEx next day, second-day, ground. Orders are processed and delivered 9am – 5pm Monday to Friday, excluding holidays. IWAN TIRTA PRIVATE COLLECTION is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

Retention of Ownership and Transfer of Risks

IWAN TIRTA PRIVATE COLLECTION shall retain full ownership of the Products ordered until payment has been received in full. Once the product is shipped risks of loss or damage to said Products, and any damage that may have occurred, shall be transferred to the Customer.

Return Policy

IwanTirtaBatik.com does not accept returns or exchanges at this time.

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us.